Say you've changed brokerages and your new brokerage also uses rezora -- we think that's great! And we'd love to continue being your primary digital marketing platform with your new team. We understand the transition can be a lot of work, and from the rezora side we're eager to help you as much as possible in getting your new account up and running.
In the world we live in today it is unfortunately far too easy to spoof an email address and act as someone you're not on the internet. If email@example.com asked us to move their contacts over to an account under firstname.lastname@example.org -- we simply have no way of telling that these are the same individual, and as such, could not transfer any data between the two accounts. While we'd love to help ease this transition, there is simply far too much risk and uncertainty to perform a data transfer such as this. We take this stance to preserve the highest possible level of security for you, your data, and your contacts.
The preferred method would rest these responsibilities on yourself as the account owner. You will be responsible for first exporting your contacts from your old account, and then importing them directly into your new account. With this method, the contacts never change hands with anyone but yourself -- we see this as by far the safest method with regards to preserving the security of your contacts and data.