While importing your contacts you may have spotted that some previously reported emails as SPAM. This occurs when the contact manually marks an email as spam -- this could have been an email sent from yourself or another agent at your brokerage.
Following CANSPAM regulation and respecting their classification of that email, we prevent any further emails from being sent to that address. If you believe they do still want to receive your emails, SPAM reports can certainly be cleared!
To do so we require an email request, sent directly from the address that had reported SPAM previously, with a clear request to remove the SPAM report on their email address. That should be sent directly from their own address to us at email@example.com . With that on file, the SPAM report can be cleared so you can import and send to them.