Company admins in rezora have the ability to disable open and click tracking across the entire system, applying the change to every agent account in the company. This is the broadest level of control available and should be used with caution.
Important considerations before making this change:
This setting affects every agent in the system, not just a single user or contact. Once disabled at the company level, individual agents will lose the ability to re-enable tracking for their own accounts. There is no override available at the agent level once this control has been switched off from the top down.
Because of this, disabling tracking system-wide should generally be reserved for situations where your company operates in a region governed by relevant privacy legislation, such as CNIL guidance in France or similar regulations in Italy, and a blanket policy is the most practical way to maintain compliance.
If only a portion of your contacts or agents need tracking disabled, it may be more appropriate to manage this at the individual contact level or the individual agent account level instead, preserving tracking functionality for the rest of your team where it is still permitted and useful.
How to disable tracking at the company level:
- Sign into a company admin account.
- Hover over the profile image in the top right corner of the account.
- Click System Settings.
- Scroll down in the right column and locate Open & Click Tracking.
- Uncheck the box to disable tracking for all accounts and contacts in the system.
- Click "Save Changes" to disable all email tracking in the system